Author: Shell Cooper

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Cath Bishop in The Guardian

The Guardian

‘…They’d taught me so much – partly about how to keep pushing yourself when you think there’s nothing left, but mostly about the importance of joy and friendship in sport.’

Cath Bishop, author of The Long Win 2nd ed, contributed the article  ‘Daley Thompson taught me about the importance of friendship in sport’ in The Guardian.

Daley Thompson taught me about the importance of friendship in sport | Cath Bishop

A new documentary reveals a powerful vulnerability and human depth to this once-in-a-century sportsman

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Andy Brown in Forbes

Forbes logo

‘Many leaders I know see switching off on holiday as a luxury they cannot afford or believe they don’t deserve. And yet it’s an essential practice for maintaining staff and leaders’ wellbeing and post-vacation performance.’

Andy Brown, author of Emotional Overdraft, was featured in the Forbes article ‘Out Of Office: How Leaders Can Make The Most Of Vacation Time’

Out Of Office: How Leaders Can Make The Most Of Vacation Time

Time away from the office can be just as valuable as time in the office, provided it’s used wisely. So, how can leaders get the best investment from their summer break?

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Hannah Isted on the Creating Happy Writers Podcast

Hannah Isted author of The Best 90 Days Ever was a guest on the Creating Happy Writers Podcast with Steph Caswell where she spoke about her ‘little and often’ approach to marketing.

‎Creating Happy Writers: Your Best 90 Days Ever – Marketing Insights with Hannah Isted on Apple Podcasts

If you took small yet consistent action with your marketing over the next 3 months, could they turn out to be the best 90 days ever in your business? If today’s guest has anything to say about it, then definitely! Hannah Isted is the founder of HI Communications, supporting small business owners w…

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Todd Unger on TheDo.com

‘The job of anyone in the customer experience business is to figure out how to become something interesting to people.’

Todd Unger, author of The 10-Second Customer Journey delivered a webinar on TheyDo.com where he explained how understanding the customer, aligning cross-functional teams, and eliminating friction points are crucial for achieving rapid (and more) conversions and sustained growth.

From friction to flow: A conversation with Todd Unger on the 10-second customer journey

Customer journeys happen-whether you intentionally design them or not. But what happens in the first 10 seconds is actually what matters most. That’s the topic of this webinar, featuring Todd Unger, chief experience officer (CXO) at the American Medical Association (AMA) and author.

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Todd Unger on CX Today

Todd Unger, author of The 10-Second Customer Journey was a guest on CX Today where he speaks with Charlie Mitchell  about ‘Customer Experience Design: Removing Friction from Customer Journeys’.

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CX Today’s Charlie Mitchell hosts Todd Unger, Chief Experience Officer at the American Medical Association. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. During this episode, we talk everything customer journey design, including: 1.

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Catherine Oliver in WMPeople

‘The biggest challenge is definitely that people don’t know what they don’t know.’

Catherine Oliver, author of Working Parents-to be, contributed to the WMPeople article ‘A bridge between parents and employers’.

A Bridge Between Parents And Employers | wmpeople.co.uk

A new book by Catherine Oliver emphasises the importance of having open, honest conversations about the transition to being a working parent.

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Paul McCarthy on the Talent Smart Podcast

Paul McCarthy, author of Fired Leader, was a guest on the Talent Smart Podcast where he discusses the key recurring components of a dysfunctional leadership team, together with exploring the true cost of a dysfunctional leadership team.

‎Talent Smart Podcast: Episode 19 – Paul McCarthy (Author of The FIRED Leader) – Are you in a dysfunctional leadership team….and what to do about it (Episode 2 of 2) on Apple Podcasts

In this episode we discuss what are the key recurring components of a dysfunctional leadership team, together with exploring the true cost of a dysfunctional leadership team? Paul also shares the quick ways to assess if a leadership team is working well together? We discuss the topic of trust vs p…

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Hannah Isted on The Being Freelance Podcast

Hannah Isted author of The Best 90 Days Ever, is a guest on the Being Freelance Podcast where she talks about her journey to becoming a successful freelance social media manager, marketer and then beyond into running a membership and courses. 

Marketer Hannah Isted – BEING FREELANCE – Podcast and Community for freelancers

Hannah’s story is one of confidence, stubbornness and eagerness to succeed. And being stubborn is a compliment. So much of it is to do with thinking of an idea and running with it. Of acting like a business. And being happy to start local.

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Oliver Banks on the TIE Unearthed Podcast

Oliver Banks, author of Driving Retail Transformation was a guest on the TIE Unearthed Podcast where he discusses what true transformation means and why a human-centric approach is crucial in retail.

From Systems to People: Oliver Banks on Human-Centered Leadership – TIE Leadership

Welcome to Episode 90 of the TIE Unearthed podcast! Today, I’m thrilled to feature Oliver Banks, an expert consultant who works with senior leaders to transform retail and consumer-facing businesses. Ollie’s career began with designing intricate systems in engineering, driven by a childhood curiosity for how things work.