Tag: Todd Unger

Posted on by

Todd Unger on All About Business Podcast

Todd Unger, author of The 10-Second Customer Journey was a guest on James Reed’s All About Business podcast speaking on why most customer journeys don’t work, how low-cost AI can help you understand your customers better, and the hit Ariana Grande song that could transform your approach to customer experience.

8. The 10 second customer journey: stop friction and increase growth | Todd Unger

Listen to this episode from James Reed: all about business on Spotify. With seventy percent of online buyers abandoning their shopping before checkout, how can you create a frictionless customer journey that only takes ten seconds?In this episode of All About Business, James Reed speaks to customer experience expert Todd Unger.

Posted on by

Todd Unger on The CX & Culture Connection Podcast

Todd Unger, author of The 10-Second Customer Journey was a guest on the CX & Culture Connection Podcast where he discussed the evolving role of the Chief Experience Officer arguing that it’s less about the title, and more about breaking down silos, fostering collaboration, and building a customer-centric culture.

The Role of the CXO with Todd Unger, CXO of American Medical Association

A successful brand isn’t just about having a great product or service; it’s about connecting with customers on an emotional level. This week on CX & Culture Connection Podcast, host Matt Egol, CCXP is joined by Todd Unger, CXO, American Medical Association, to discuss the evolving role of the Chief Experience Officer.

Posted on by

Book Review: The 10-Second Customer Journey

‘I highly recommend the book to C-level sponsors of CX or leaders of a CX team!’

Todd Unger’s book,  The 10-Second Customer Journey was reviewed by Matthew Egol of Journey Spark Consulting.

Aligning marketing, product, commerce, and service to drive better outcomes through CX

Customer experience (CX) is a team sport, enabled by a culture of collaboration to achieve your desired business outcomes. In many organizations, CX leaders report to the Chief Marketing Officer, but need to collaborate with others in sales, operations, IT, finance, HR and other functions.

Posted on by

Todd Unger on TheDo.com

‘The job of anyone in the customer experience business is to figure out how to become something interesting to people.’

Todd Unger, author of The 10-Second Customer Journey delivered a webinar on TheyDo.com where he explained how understanding the customer, aligning cross-functional teams, and eliminating friction points are crucial for achieving rapid (and more) conversions and sustained growth.

From friction to flow: A conversation with Todd Unger on the 10-second customer journey

Customer journeys happen-whether you intentionally design them or not. But what happens in the first 10 seconds is actually what matters most. That’s the topic of this webinar, featuring Todd Unger, chief experience officer (CXO) at the American Medical Association (AMA) and author.

Posted on by

Todd Unger on CX Today

Todd Unger, author of The 10-Second Customer Journey was a guest on CX Today where he speaks with Charlie Mitchell  about ‘Customer Experience Design: Removing Friction from Customer Journeys’.

(null)

CX Today’s Charlie Mitchell hosts Todd Unger, Chief Experience Officer at the American Medical Association. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. During this episode, we talk everything customer journey design, including: 1.

Posted on by

Todd Unger on The Numbers and Narratives Podcast

Todd Unger, author of The 10-Second Customer Journey was a guest on the Numbers and Narratives podcast.

How to Ace Customer Growth: The AMA’s CX Secrets w/ Todd Unger

Listen to this episode from Numbers and Narratives on Spotify. Today, we are are joined by Todd Unger, the Chief Experience Officer at the American Medical Association. Todd dives deep into the evolving realm of customer experience, discussing his new book, “The Ten Second Customer Journey,” and sharing pivotal insights on integrating marketing, product development, e-commerce, and customer service.

Posted on by

Todd Unger on The Growth Cast

Todd Unger, author of The 10-Second Customer Journey was a guest on The Growth Cast where he delved into the key topics of the 10-second customer journey and the power of effective targeting and storytelling.

Meet Todd Unger : The Growth Mastermind of Data-Driven Marketing Strategies

Todd Unger, Chief Experience Officer at the American Medical Association, is a visionary leader with a career spanning the intersection of commerce, content, technology, and marketing. His expertise in orchestrating digital transformations and reshaping industries has earned him a reputation as a true innovator.