Todd Unger, author of The 10-Second Customer Journey was a guest on the CX & Culture Connection Podcast where he discussed the evolving role of the Chief Experience Officer arguing that it’s less about the title, and more about breaking down silos, fostering collaboration, and building a customer-centric culture.
The Role of the CXO with Todd Unger, CXO of American Medical Association
A successful brand isn’t just about having a great product or service; it’s about connecting with customers on an emotional level. This week on CX & Culture Connection Podcast, host Matt Egol, CCXP is joined by Todd Unger, CXO, American Medical Association, to discuss the evolving role of the Chief Experience Officer.