‘If you don’t focus on changing people’s behavior, you’ll never implement truly sustainable change.’ Julie Nerney and Diana Marsland, authors of Own Your Day, set out five simple steps for the effective implementation of change in Training Magazine.
The How Trumps the What in Successful Change
There are plenty of well-rehearsed models out there for how to manage change based on how people respond. But there is less on how you implement change in a way to minimize negative impact and increase adoption.