Category: Business, Leadership and coaching
Publication date: January 19, 2021
Extent: 256 pages

Active Operations Management

The playbook for service operations in the agile age

Neil Bentley
Richard Jeffery

Ways to buy

Paperback
£15.99
Ebook
£7.99
Paperback and eBook Bundle
£17.99

Book description

If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy – this is the book for you.

Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age.

This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover:

  • The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable.
  • Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams.
  • Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing.
  • Online resources which support your control of the truly agile operation.

Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.


Reviews

I enjoyed this book and learning more about active operations management. It gave me some key tips and advice that I am excited to apply throughout the workplace.

NetGalley


Edition information

FORMAT ISBN PUBLICATION DATE RRP
Paperback 9781788602310 January 19, 2021 £15.99
Ebook 9781788602303 January 18, 2021 £7.99
Paperback and eBook Bundle £17.99