Jeremy Marchant is the founder of emotional intelligence at work, a coaching and training practice focused on business performance and transformation. After 10 years with Marks and Spencer as a business analyst and manager in the IT division and in the company’s Finance group, he spent 15 years as a business consultant working with a wide range of clients, including the BBC, Hewlett-Packard, Boots, Harrods and many others, helping clients identify and define the functionality of their major IT developments. He is an associate of, and facilitator/mentor with, Akonia, a London-based training company which offers the GradStart programme of business and soft skills development for undergraduates and for graduate recruits. Trained in the application of emotional intelligence and psychology and in business coaching (with Shirlaws), he takes an integrative approach grounded in experience, putting business issues in an emotional intelligence context. He is also a successful composer, arranger and music journalist.