When your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals – and Kellie Lucas is a pioneer in the discipline.
Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional – in just 6 minutes!
*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!*
If you answered yes to any of these questions, this book is for you!
Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.
The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners – delighted, committed and renewing – by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.
**Business Book Awards 2024 Finalist**
“We’ve all gotten stuck working with people we don’t like. Thankfully, Deb Mashek has written a lively, actionable book to fix that. Combining her expertise as a psychologist and her experience as a consultant, she reveals how we can earn trust, repair relationships, and create collaborations that bring out the best in us.”
Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife
Many people have mixed feelings about workplace collaboration. On the one hand, they know collaboration is essential to achieve complex goals. On the other hand, they know collaboration is a slog. People pull in different directions. There’s desperately little communication and even less follow through. One person ends up doing all the work. The result? Friction mounts. Projects fizzle. Great people walk.
Here’s why: very few of us ever receive any formal training in how to collaborate well.
In Collabor(h)ate, Deb Mashek draws on her deep experience as a relationships researcher and collaboration facilitator to reveal everything you need to know to make workplace collaborations less painful and more productive.
Dr Deb Mashek is an experienced business consultant, professor, higher education administrator, and national nonprofit executive. She applies relationship science to help people collaborate better.
Learn more at: www.collaborhate.com
***WINNER getAbstract International Book Award 2024 – Business Impact, Readers’ Choice***
**WINNER Business Self Development Book of the Year – Business Book Awards 2025**
**The People’s Book Prize Longlisted Title 2024/25**
“I devoured every page of this wonderfully written book.” – Sergio Ezama, Chief Talent Officer, Netflix
Want to be more confident at work? You’re not alone.
So many of us grapple with self-doubt.
Perhaps you’re an exhausted achiever? You’re delivering results and progressing in your career, but you feel utterly worn out. You’re compensating for a lack of confidence with excessive effort and punishingly high standards.
Or perhaps you’re feeling frustrated and unfulfilled? Self-doubt is making you hold yourself back, you’re avoiding challenges that could demonstrate how good you really are.
This book can help. Distilling over a decade of real-life research into clear insights, practical tools and impactful activities, Julie Smith shows you how to Coach Yourself Confident.
Don’t just produce results, unleash potential.
Radical disruption in the legal sector has meant increased pressure on lawyers to be strategic business enablers and innovators. Today, leaders of law firms and legal functions must steer change more effectively to create client-centric solutions for the businesses they serve. But this requires a new set of leadership skills focused on delivering success through vision and values, purpose over profits and positive impact on people.
The Conscious Lawyer is a simple, powerful roadmap for professionals seeking a more meaningful way of leading high-performing teams through change. Discover a fresh perspective on how you can reshape your leadership to advance the future of law.
As an international lawyer, general counsel and law firm COO, Kiran Chawla Scarr has spent a global career leading transformational change in the legal sector. Widely recognized and awarded for transformative leadership, process innovation and contribution to the legal community, she is a prominent voice on the future of law.
**Business Book Awards 2024 Finalist**
How to ‘do’ EDI…
Unless you’re consciously including people, you’re almost certainly unconsciously excluding people. Discover 99 decisions and 5 simple habits for creating more inclusive organisations, inside and out.
Rather than top-down change initiatives involving huge teams, Catherine Garrod advocates for combining skill and will to guide people in their everyday thinking. Then developing reporting to create social accountability and track departmental progress.
When every voice is heard, every person is empowered and everybody takes action, the outcomes are extraordinary.
This is the ‘how to’ book of EDI*.
Catherine led Sky to become the most inclusive employer in the UK, with 80% of teams increasing their diversity. Now as the Founder of Compelling Culture she blends the power of listening and data to transform the organisations she works with, collaborating with leaders and their teams to define the practical actions they can implement today, tomorrow and the day after.
…one decision at a time.
*Equity, Diversity, Inclusion
Are you a leader grappling with the challenge of delivering more and more impact but without additional people or resources?
If so, you’ll be all too familiar with this critical leadership question: how to convert an ambitious agenda into reality without risking burnout for you or your team?
The solution is to unleash a confidence contagion.
Organizations run on confidence. When people’s self-belief matches their capability, they feel able to stretch themselves, taking on new challenges and extending their impact. Collective confidence enables teams to stride forward towards their goals, holding each other to high standards of collaboration and effectiveness.
Packed with insights, relatable stories and 50 practical tools, Contagious Confidence helps you to build the kind of individual and collective confidence that fuels results.
Julie Smith is a sought-after executive coach who works with leaders to grow their impact and supports teams to grow their effectiveness. Find out more at www.talentsprout.co.uk.
**Business Book Awards 2025 Finalist**
**International Book Awards Business Finalist: Reference**
Leaving a job can create panic, disorientation and self-doubt. But it doesn’t have to be this way.
Corporate Escapology is a proven five-step method to help you detach from corporate life, recognise your value and contribution, develop your new identity, explore options and make your next step count.
If you’re preparing to leave corporate life – whether by choice or not – Corporate Escapology will help you feel more confident, more intentional and better equipped for what comes next.
Inside you will find practical exercises to help you recognise how your corporate experience has prepared you for your next chapter and stories from fellow Corporate Escapologists describing their leap and what they’re doing now.
Adam Forbes, a Corporate Escapologist himself, is a coach, writer and podcaster on a mission to help people find their way out and their way forward to something more fulfilling, more purposeful and more enjoyable.
‘Adam gives more than clear practical steps but also an insight into his brilliant framework. An irreverent, straight-talking and clever book to get you taking those steps to being outside the matrix 9-5.’ – Lucy Werner, Author & Founder of Hype Yourself.com
You know you need to collaborate to achieve complex goals. You also know collaboration is a slog. Why is it so hard? Because none of us are ever taught this fundamental business skill.
Deb Mashek is here to change all that. Discover how to apply relationship science to make every workplace collaboration less painful and more productive – in just 6 minutes!
Want to know the secrets of The Confident Mother?
More than 20 inspirational mothers and parenting experts share their innermost secrets on what it takes to be a confident mother:
Dame Sarah Storey successfully educated the GB cycling team management to allow her to combine full-time competition with motherhood.
Toni Brodelle of the Pay It Forward Foundation encourages us to nurture our own emotional well-being and asks whose love you craved as a child.
Elaine Halligan and Melissa Hood of The Parent Practice show us how to raise our children’s self-esteem.
This book shows you that good enough really is good enough. You don’t need to be the perfect mother; simply focus on what’s most important to you to be The Confident Mother.
10% of the profits from this book will be donated to a local breastfeeding group.