Todd Unger, author of The 10-Second Customer Journey was a guest on James Reed’s All About Business podcast speaking on why most customer journeys don’t work, how low-cost AI can help you understand your customers better, and the hit Ariana Grande song that could transform your approach to customer experience.
8. The 10 second customer journey: stop friction and increase growth | Todd Unger
Listen to this episode from James Reed: all about business on Spotify. With seventy percent of online buyers abandoning their shopping before checkout, how can you create a frictionless customer journey that only takes ten seconds?In this episode of All About Business, James Reed speaks to customer experience expert Todd Unger.