Todd Unger, author of The 10-Second Customer Journey was a guest on CX Today where he speaks with Charlie Mitchell about ‘Customer Experience Design: Removing Friction from Customer Journeys’.
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CX Today’s Charlie Mitchell hosts Todd Unger, Chief Experience Officer at the American Medical Association. The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space. During this episode, we talk everything customer journey design, including: 1.