Todd Unger, author of The 10-Second Customer Journey was a guest on the Numbers and Narratives podcast.
How to Ace Customer Growth: The AMA’s CX Secrets w/ Todd Unger
Listen to this episode from Numbers and Narratives on Spotify. Today, we are are joined by Todd Unger, the Chief Experience Officer at the American Medical Association. Todd dives deep into the evolving realm of customer experience, discussing his new book, “The Ten Second Customer Journey,” and sharing pivotal insights on integrating marketing, product development, e-commerce, and customer service.