Todd Unger is Chief Experience Officer (CXO) of the American Medical Association, where he has driven record growth and gained international recognition for the AMA CX program.
A transformational marketing and digital executive, Unger’s experience places him at the nexus of e-commerce, content, technology, product development and marketing—the building blocks of today’s customer experience.
Unger spent a decade at marketing powerhouses Procter & Gamble and Leo Burnett (where he helped invent GladWare Containers) before he leapt into the exploding digital world as a product manager in the early days of America Online, leading the $100 million AOL Local business and pioneering a predecessor to today’s Yelp. As a Chief Digital Officer and CMO, he’s led digital and marketing teams across large and small media companies, including Lifetime Television, Time4Media and the Daily Racing Form.
A frequent speaker and podcast guest on CX, Unger also hosts the AMA’s award-winning video/podcast series, The AMA Update. He holds an MBA from Harvard Business School.
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