Draw a Better Business

Draw a Better Business is an illustrated practical guide for freelancers and business people who want to tap into their innate creativity, learn to use visual skills and techniques and gain the business benefits. This book will help you plan, pitch, deliver and engage with real impact.
Filled with practical exercises, examples and insights across four key areas of your business – planning and problem solving, communicating, delivering workshops and meetings, and creating engaging content – this book will equip you with practical tools to help you strengthen your business, and stand out in a crowd. It gives you all the knowledge and the know how you need (even if you think you can’t draw) to start getting the benefits of working visually.
After 10 years of running her own business Graphic Change, working visually with companies such as TimeWarner, Google and the NHS, Cara Holland has a lot to say about the benefits of working visually. In this book she shares tips, tools and insights that will bring the power of working visually to your business.

Dragons in Snow

This is a particularly difficult winter for the Scottish dragons. Emily and Tom are missing their friends. A new game on the frozen loch with the otters is fun for a while, but soon they are trapped and in danger. Help is needed, and it comes most unexpectedly! A dangerous journey, a secret hide-out and the closest encounter yet with Humans make this the most adventurous of the Dragon Tales so far. This is the fifth of the Dragon Tales Chronicles.

The Dragons’ Call

Spring is coming, the snow is melting and the young dragons are growing up. There are quarrels and new alliances, a family problem to solve, a desperate hunt and help from unexpected friends. Soon Emily and her family must leave the Castle and head home to Ben McIlwhinnie and their Scottish Glen, where Tom gets a shock, Lily finds playmates and Emily faces the biggest challenge of her life.
There is excitement but also sadness in this, the sixth and last volume of the Dragon Tales Chronicles.

The Confident Mother

Want to know the secrets of The Confident Mother?

More than 20 inspirational mothers and parenting experts share their innermost secrets on what it takes to be a confident mother:

Dame Sarah Storey successfully educated the GB cycling team management to allow her to combine full-time competition with motherhood.

Toni Brodelle of the Pay It Forward Foundation encourages us to nurture our own emotional well-being and asks whose love you craved as a child.

Elaine Halligan and Melissa Hood of The Parent Practice show us how to raise our children’s self-esteem.

This book shows you that good enough really is good enough. You don’t need to be the perfect mother; simply focus on what’s most important to you to be The Confident Mother.

10% of the profits from this book will be donated to a local breastfeeding group.

The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!*

  • Are you a Customer Success Executive or making your way up the Customer Success ladder?
  • Do you want to transform churn into maximum recurring revenue and growth?
  • Are you looking for a clear route to an established framework?
  • Are you determined to be proactive, rather than constantly firefighting, with your customers?
  • Is your company invested in or implementing a customer-focused philosophy?

If you answered yes to any of these questions, this book is for you!
Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.

The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners – delighted, committed and renewing – by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.

The Disruption Game Plan

***BUSINESS BOOK AWARDS 2022 SHORTLISTED TITLE***

Disruption is everywhere: it presents both great opportunities and significant threats.
Do you know how to shape your strategy to respond?
What if you had a game plan to navigate disruption?

The Disruption Game Plan presents a tried and tested framework to help senior leaders think differently about disruptive trends and emergent risks, and to act differently when making decisions, joining up thinking on innovation, risk, sustainability and strategy.

By revealing how we can more effectively deal with challenging business environments, this book will help any curious and ambitious senior leader to go beyond a short-term, fire-fighting response, and instead set out to ‘change the game’.

Ruth Murray-Webster is a consultant and expert in risk and organizational change. A former head of the Risk in the Boardroom practice for a major consultancy with extensive senior practitioner experience, Ruth now works with a wide range of public, private and third sector clients through her consultancy Potentiality UK to unlock the potential performance from uncertainty and change.

Eleanor Winton is a consultant and expert in disruption, innovation and foresight and the former head of the Future Institute for a major consultancy. She has extensive experience of working with senior teams to stimulate creative thought and action. Through her consultancy Foresightfully, Eleanor works with organizations to understand what the future might hold for them and to develop innovative strategies in response.

Crafting Connection

Being able to connect deeply with other people will help you succeed and flourish at work and enhance your career or business development.

And more than this, meaningful connection with other people is what gives most of us true joy and a sense of purpose in our personal lives.

But connecting and communicating isn’t always easy. Perhaps we’re fearful of being judged or rejected, or we lack the confidence to speak out in a group, or to approach what we believe will be a difficult conversation.

In this thought-provoking and practical book, you’ll discover how connecting with yourself gives you a foundation for better relationships with others. You’ll find ideas that you can apply to one-to-one conversations, to group interactions such as networking meetings, teamworking and leadership, and in family and social settings.

As you progress through three dimensions of connection, you’ll build skills and confidence in relating to yourself and others.

‘Crafting Connection is a must-read guide to communication and building better relationships.’
Jess Annison, OBE. Jess Annison Coaching

‘… an elegant, accessible, and practical guide to creating a more meaningful, authentic life by deepening the connection you have with yourself and with others.’
Sarah Grant. Nutritional therapist, Gut Reaction

Felicity Dwyer is a facilitator, trainer, coach and speaker. She helps individuals, leaders and teams to connect and communicate, so that people feel heard and understood.

Collabor(h)ate

“…reveals how we can earn trust, repair relationships, and create collaborations that bring out the best in us.”Adam Grant, #1 New York Times bestselling author of THINK AGAIN and host of the TED podcast WorkLife

Many people have mixed feelings about workplace collaboration. On the one hand, they know collaboration is essential to achieve complex goals. On the other hand, they know collaboration is a slog. People pull in different directions. There’s desperately little communication and even less follow through. One person ends up doing all the work. The result? Friction mounts. Projects fizzle. Great people walk.

Here’s why: very few of us ever receive any formal training in how to collaborate well.

In Collabor(h)ate, Deb Mashek draws on her deep experience as a relationships researcher and collaboration facilitator to reveal everything you need to know to make workplace collaborations less painful and more productive.

Dr Deb Mashek is an experienced business consultant, professor, higher education administrator, and national nonprofit executive. She applies behavioural science to help people collaborate better. Learn more at: www.collaborhate.com

The Blue Whale Plan

Could your ‘small’ business be a Blue Whale just waiting to break the water?

Whether you’re in your third week or third decade of business, no matter what your current turnover is or what life stage you’re at, it’s never too late to re-evaluate your goals and your ambitions. But if you’re ready to grow your business after several years of trading, you might find that most of the advice and support out there is aimed at new start-ups.

Phil Teasdale took the decision to transform his own company 20 years ago, and since then he’s been helping other established businesses grow and transform with the help of his innovative, practical Blue Whale Plan.
Swimming with Blue Whales will change both you and your business – this is your invitation to become part of the pod.

A successful small business owner himself, Phil Teasdale has spent the last 20 years working with over 6,000 small businesses in the UK, US and Australia, identifying and developing growth opportunities.

Recognising that most small businesses and small business owners do not fit the traditional myth of the high-growth start-up ‘unicorn’, he is much more interested in working with ‘blue whales’: businesses with a longer gestation, who choose a different, more sustainable route to growth.

Leading Through Uncertainty

The rapid advancement of technology has fuelled fast-paced change in business, creating a high-performance culture that requires leaders to be resilient, agile and results-focused. But the increased level of uncertainty and an ever-expanding workload often create stress, overwhelm, fear and polarization, leading to disconnection. The world never stops, and when people get caught in the same trap they risk burning out. In Leading Through Uncertainty, leadership expert Jude Jennison explores the challenges leaders face as human beings in a technological world, the new habits and behaviours they need to adopt to re-connect on a human to human basis, and the leadership qualities they need to lead through uncertainty. This is a call to return to the core of humanity to find the natural human characteristics of communication, connection, compassion and community, drawing on the experience of working with a herd of horses to understand the impact of non-verbal communication on leadership.