The Listening Shift (ebook)

Janie Hool

Publication date: June 28, 2021

£7.99 exc. VAT

SKU: 9781788602563 Categories: , Tag:



As a leader, you work hard at crafting effective messages. You aim to influence, persuade, present. You have a voice, you have a platform… but is anyone listening?

The reality is that the people you’re talking to are distracted. They’re listening at a rate of 125–250 words per minute, but they’re thinking at 1,000–3,000 words per minute. That gap means they’re likely to miss 75% of what you say.

And guess what? It’s the same when it’s your turn to listen. What are you missing? At the very least, if your people don’t feel heard or understood by managers and leaders, trust is eroded, frustration increases and engagement is reduced.

You need to listen and be heard…but most of us have never learned how.

The Listening Shift will show you how to be a listening leader. Find out:

  • why listening matters
  • how to engage people across your organisation by listening
  • how to have listening conversations – collaborative, connecting and inclusive
  • how to help others listen to you.

Janie van Hool is an expert leadership advisor in the art of communication. In the last 20 years, her practical, accessible solutions-focused approach to communicating has allowed hundreds of leaders to engage, inspire and influence their listeners.

Not known for my listening skills, as a small business owner I have found the insight and clear direction provided in this book to have transformed the effectiveness of communications at all levels within my company. A priceless gem of a read!


This is a fabulous book full of richness and invaluable insight and experience, from a leading practitioner in her field. It is practical as well as provoking food for thought and reflection. I highly recommend it to anyone serious about building effective strategies and teams.


A ‘must-read’ listening toolkit
The art and skill of listening often flies under the radar with communication, but this accessible, readable book shines a light on the practice offering relevant, practical ‘how-tos’ and ‘try this out’. Its an inspiring and surprisingly moving read, and I found myself highlighting quotes, questions and check-ins all the way through. Oh yes, I can practice that! recommend that! try that out…
I highly recommend this book to anyone who wants to improve their communication skills – structuring a presentation and communication from the listener’s perspective is worth the cover price in itself. I’ve already got a wealth different exercises I can use with clients – and on myself! – and I can see its going to be a book I return to often and regularly gift to others.


A great book that delves deep not only on how to be a better listener, but also, importantly, how to help your audience listen better to your message, and stories.
There are real life examples throughout the book of people who listen for a living. And lots of great examples from the authors extensive experience.
I recommend this book if you are looking to make a greater impact in people’s lives.


This book was recommended to me by a friend, even though I don’t work in business or as part of a team, because they thought I’d be interested in the elements that are relevant to a more general reader. And they were so right.
It’s a really generous and warm-hearted book: clear, well-written, easy to read and full of insights and practical suggestions. And written by someone who clearly knows her stuff and knows how to communicate it to the reader. I would say it’s an invaluable read for anyone who is interested in improving their listening – and therefore communication – skills in their interactions with friends, family, colleagues and the world in general. A wonderful book.


Intelligent and insightful this book is an absolute game changer. It seems obvious but if you want to be a good communicator you HAVE to be a good listener – and this book shows you how. Engaging and at times moving, it shows compellingly just how important real listening is in any situation. The skills to be a good listener may take practice but they are not difficult to acquire. So, whether for work (essential) or if only to improve your relationships at home (still essential), take the time to read this. Well worth the effort and long overdue.


…As Van Hool explains ‘A listening culture where people listen and feel listened to will make your business more successful – and who wouldn’t want that?’ Hear, hear.

Business & Management

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