The Listening Shift

Janie van Hool

Publication date: June 29, 2021


SKU: 9781788602570 Category:


In organizations, it’s a miracle our conversations get us anywhere at all – we are constantly distracted by goals, consumed by the draw of emails, multi-tasking in everything that we do. We rush from meeting to meeting, from call to call. We don’t take breaks and we work on the move. Even our downtime is stimulated – videos, social media, noise.

We spend about 80% of our day involved in communicating and at least half of that should be listening and yet only 2% of people have ever had any formal training in how to listen.

This book supports leaders by showing them how to cut through the noise and listen expertly. It is a constructive toolkit for raising the game in communication with strategies, tools and techniques to implement with confidence. Discover:

· How to find out how people are feeling.

· How to set up different modalities of listening in your business.

· How to determine what kind of listener you want to be.

· How to implement practical tools – using short, medium and longer-term strategies.

· How to help others listen to you more fully.

In a world of remote working, where we need to acknowledge different and minority voices, and where leaders are juggling uncertainty with so many challenges to solve, expertise in listening and communicating in a way that supports listening are more important than ever. The Listening Shift provides the tools you need to create a listening environment where colleagues feel heard and acknowledged, and yet they understand clearly how to move forward.

Additional information

Publication date






216 x 140 x 216 mm