Cart 0

The HR Change Toolkit

Your complete guide to making it happen

Lucy Adams

Lucy Adams's bestselling HR Disrupted (2017) called for a radical change in how we treat our most important resource of all - our people. Now she has created the handbook for HR professionals, showing exactly how to go about making the change to create a function fit for world-leading 21st century organisations.

Size: 216 × 140 × 20 mm / 8.5 × 5.5 × 0.8125 in272 PagesISBN: 9781788600439
Publication: January 17, 2019


  • £14.99

It's hard to make change happen in HR. If you're a HR manager with good ideas on making things work better that's frustrating enough, but for organisations that fail to respond to the way the world is changing the results could be fatal.  In this insightful, practical book the world's top HR disruptor - Lucy Adams - explains why HR needs to change its approach if it’s to be successful in transforming its organisations. She also shares workable strategies for getting your own HR team ready, preparing the ground in your organisation, designing your change and implementing it effectively. It's up to you to lead the way - here's what you need to make it happen. 

Lucy Adams is on a mission to help organisations bring their human resources departments into the 21st century. Through her agency, Disruptive HR, she aims to provoke the HR community into creating new ways to support businesses in today’s complex and ambiguous world. In doing so she challenges leaders and HR professionals to learn from sources as varied as management theory, consumer organisations, marketing, neuroscience, and the latest thinking on motivation and reward. She also addresses how businesses can deal with public scrutiny, and advises them on leadership and change. Lucy was HR director at the BBC during one of its most turbulent periods. Responsible for all aspects of employee relations, reward, training, and development, she also reduced the corporation’s management by over 30%. In her five-year tenure Lucy witnessed four director generals come and go, oversaw the move to the Salford site, and coped with numerous and very public crises, including executive payoffs and the Savile scandal. Prior to working at the BBC Lucy was group HR director at Serco, the government services organisation; this came after a period working for the law firm Eversheds. Along with her business partner, Lucy runs workshops and consults on many topics within the HR arena. She specialises in helping HR and other business professionals to step back from their old assumptions about motivating people and to see more creative and effective ways of engaging employees.

The Frustration of Change 
Section 1: EACH of Us Has a Role to Play 
Section 2: Why HR Finds Change Hard 
Section 3: Prepare Your HR Team 
Build Your HR Team's Credibility 
Get Rid of 'HR Speak' 
Review Your Team's Beliefs and Skills 
Your Change Readiness Check 
Section 4: Prepare the Ground in Your Organisation 
Create Your Change Story 
What's Your Problem? 
The Scary Six 
Align HR With Your External Brand 
Build Useful Coalitions 
Get Regulators On Your Side 
Focus on Your End Customer 
Section 5: Design Your Change 
Don't Embark on HR Transformation 
Segment and Target Your Employees 
Create Employee Personas 
Beware Of The 90/10 Rule 
Think Products, Not Services 
How Product Designers Do it 
Design Experiences, Not Processes 
Section 6: Help Your Change to Happen 
Understand Why Humans Behave the Way They Do 
Lead Change the Human Way 
Empower Your Front Line 
Pilot Your Change 
Brand and Launch Your Change 
Make Use of HR Technology 
Measure the Impact 
Know Your Limits 
Section 7: A Test Case: Changing Performance Management 
Section 8: 20 Changes You Can Make Right Now 
Section 9: Essential Reading 
About the Author 

Format: Paperback

Size: 216 × 140 × 20 mm / 8.5 × 5.5 × 0.8125 in

272 Pages

Copyright: © 2018

ISBN: 9781788600439

Publication: January 17, 2019

We Also Recommend